FAQ

Where are you located?

Parched is part of The Matchbox, a new store opening soon in the Fox Point neighborhood of Providence. The Matchbox is a joint venture between Parched and our friends in Milkcan Industries. Here, you'll be able to find a full line of our goods, along with everything Milkcan has to offer. The Matchbox will be located at 163 Brook St, Providence, RI 02906. Opening at the end of September/early October 2021. Stay tuned to our Instagram @parchedusa for more updates.

What happened to your space in the Hope Artiste Village?

We decided not to renew our lease at the end of July 2021 and have since left the building. Near the end, foot traffic within the halls was almost non-existent, and the space was hard to make people aware of. It was unfortunate that it didn't work out but we felt it best to move on. 

What is your shipping policy?

Most orders are packed and shipped within 3 business days. If for some reason your order will take longer than that (waiting on out-of-stock item, office closure, etc…) we will contact you via email explaining the circumstances.

All orders are shipped via USPS First Class Mail (or USPS Priority Mail if it exceeds First Class weight limits). You will receive a tracking number via email when your order has shipped. Shipping prices range from $1 to $8.50 depending on items and weight.

If you need your order rushed, or you need a different shipping option, please contact us before placing your order at: info@parchedusa.com.

What is your policy on returns and exchanges?

Returns are accepted on damaged items only, and must be made within 7 calendar days of your order delivery date to receive a refund.

Exchanges are accepted on unused/unworn items in the same condition you received them, and must me made within 14 calendar days of your order delivery date.

For more information on damaged returns or exchanges, please contact us at: info@parchedusa.com.