FAQ

Where are you located?

Parched is located inside the historic Hope Artiste Village, located at 1005 Main St, Suite 2228, Pawtucket, RI 02860. 

How do I find you within the building?

We're on the first floor of the Hope Artiste Village, in the retail hallway. Enter through the 1005 Main St entrance. Walk straight through multiple sets of doors. We're located about 3/4 of the way down, on the right side. Look for the circle "P" logo.

What is your shipping policy?

Most orders are packed and shipped within 3 business days. If for some reason your order will take longer than that (waiting on out-of-stock item, office closure, etc…) we will contact you via email explaining the circumstances.

All orders are shipped via USPS First Class Mail (or USPS Priority Mail if it exceeds First Class weight limits). You will receive a tracking number via email when your order has shipped. Shipping prices range from $1 to $8.50 depending on items and weight.

If you need your order rushed, or you need a different shipping option, please contact us before placing your order at: info@parchedusa.com.

What is your policy on returns and exchanges?

Returns are accepted on damaged items only, and must be made within 7 calendar days of your order delivery date to receive a refund.

Exchanges are accepted on unused/unworn items in the same condition you received them, and must me made within 14 calendar days of your order delivery date.

For more information on damaged returns or exchanges, please contact us at: info@parchedusa.com.